Your Partner in Lead Generation and Live Transfers
Ubuntu Leads BPO offers top-tier lead generation and live transfers with unmatched conversion rates.
Welcome to Ubunto Leads BPO
About Us
We are a leading lead generation call center based in South Africa, proudly serving the industry for the past 25 years. With extensive experience in various USA campaigns including MEDICARE, ACA, SSDI, and FE, we partner with publishers to verify client intent and deliver exceptional results.
Value Proposition
Ubuntu Leads BPO specializes in inbound and outbound calls, offering the best productivity and CPA conversion rates in the industry. Our team transfers an average of 600 gross transfers daily, achieving an 80% net conversion rate and an 11% CPA conversion rate, specifically on our Medicare campaigns.
Why Choose Us?
- Experience and Expertise: With 25 years in the call center industry, we bring unparalleled expertise to your campaigns.
- High Conversion Rates: We boast industry-leading conversion rates with an 80% net conversion on gross transfers and an 11% CPA conversion rate on Medicare campaigns.
- Quality and Volume: We deliver both high volume and quality leads, ensuring your campaign's success.
- Neutral Accents: Our agents' neutral South African accents result in better conversions compared to other centers worldwide.
Services
Inbound and Outbound Call Services
Our comprehensive call services include:
- Lead Generation: Expertly handling both inbound and outbound calls to generate high-quality leads.
- Live Transfers: Seamlessly transferring calls to the appropriate departments, ensuring high customer satisfaction.
- Customer Support: Providing top-notch customer support to enhance client experience.
Case Studies and Performance Data
Improving Customer Acquisition for Lochan Media
- Challenge: Lochan Media was facing low conversion rates due to inefficient call handling.
- Solution: Ubuntu Leads BPO implemented a live transfer system to streamline the process.
- Results: Conversion rates increased by 30%, customer satisfaction improved by 25%, and call handling times were reduced by 20%.
- Performance Metrics:
- Average Handle Time: Reduced by 15%
- First Call Resolution: Improved by 20%
- Customer Satisfaction Score (CSAT): Increased by 18%
Meet Our Team
